medusa Casino & Sportsbook Data Care

This page describes what we collect when you use medusa and how we keep that data protected. We collect your email address, identity documents, payment information, and betting history. We use this data to verify your account, process deposits and withdrawals, calculate your weekly cashback, and track your tier progression. We do not sell your data to third parties or use it for marketing outside our platform.

Our medusa platform stores your information on secure servers. We encrypt sensitive data such as passwords and payment details. Your betting history is available only to you and our support team. We retain your data for as long as your account is active and for a period after closure as required by our policies.

This privacy policy explains what data we collect, how we use it, who has access to it, and what rights you have. We also describe our use of cookies, how we handle third-party payment processors, and how to contact us if you have questions about your data on medusa.

What Data We Collect on medusa

We collect your email address when you register an account on medusa. We use this email to verify your account, send you promotional updates, and contact you about your account status. We also collect your full name, date of birth, and identity document number during our verification process. This information is required to comply with our account policies and prevent fraud.

When you deposit funds on medusa, we collect payment information from your chosen method. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of your transaction from the payment provider. If you use bank transfers via mobile banking, local payment, online payment, or e-wallet, we collect your bank account details. We do not store your full payment credentials—only transaction records and settlement confirmations.

We collect your betting history on medusa, including every bet you place, the odds you accepted, the outcome, and your winnings or losses. We also record your deposits, withdrawals, promotional credits, and cashback credits. This data is used to calculate your weekly cashback, track your tier progression, and verify your account status when you request a withdrawal.

Account data: Email, name, date of birth, identity document number, phone number (optional).
Payment data: Transaction records, payment method confirmations, settlement details from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners.
Betting history: All bets placed, odds accepted, outcomes, winnings, losses, and promotional credit usage.
Device data: IP address, browser type, device type, and access logs for security purposes.

How We Use Your Data on medusa

We use your email and identity information to verify your account and comply with our policies. Verification protects your account from unauthorized access and helps us prevent fraud. We also use your data to process your deposits and withdrawals, calculate your weekly cashback based on your tier level, and track your tier progression.

Our medusa platform uses your betting history to generate your account statements and betting records. You can access this history at any time from your account dashboard. We also use your data to contact you about promotional offers, seasonal bonuses during Idul Fitri, Idul Adha, Imlek, and Nyepi, and referral rewards when your friends join medusa.

We use your device data and IP address to detect suspicious account activity and prevent unauthorized access. If we detect unusual login patterns or withdrawal requests from new locations, we may ask you to verify your identity before processing the request. This protects your account and your funds.

Third-Party Processors and Data Sharing

Our medusa platform works with payment processors to handle deposits and withdrawals. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, those payment providers receive your transaction details. When you use bank transfers via mobile banking, local payment, online payment, or e-wallet, your bank receives your withdrawal request. We do not control how these third parties use your data, but they are required to protect it according to their own privacy policies.

We may also work with identity verification services to confirm your documents during account setup. These services receive your identity information and may store it according to their policies. We do not share your data with marketing companies, data brokers, or other third parties outside our payment and verification partners.

Data Location: Our medusa servers may be located outside your jurisdiction. By using our platform, you consent to your data being processed and stored in these locations. We apply the same security standards regardless of server location.

Cookies and Tracking on medusa

Our medusa platform uses cookies to keep you logged in and remember your preferences. These cookies are stored on your device and sent to our servers each time you access medusa. We use cookies to track your session, prevent unauthorized access, and analyze how you use our platform. You can disable cookies in your browser settings, but this may affect your ability to use medusa.

We do not use cookies to track you across other websites. Our cookies are used only on medusa and are deleted when you log out or close your browser. We do not sell cookie data to third parties or use it for advertising purposes.

Your Rights and Data Retention on medusa

You have the right to access your data on medusa at any time. Your betting history, account information, and transaction records are available in your account dashboard. You can download your betting history or request a copy of your account data by contacting our support team.

You have the right to request that we correct inaccurate information in your medusa account. If your email address, name, or other account details are incorrect, you can update them through your account settings or contact our support team for assistance. You also have the right to request account closure, which will prevent further access to medusa and your account balance.

We retain your data on medusa for as long as your account is active. After you close your account, we retain your betting history and transaction records for a period required by our policies and applicable law. We may retain some data longer if necessary to resolve disputes or comply with legal obligations.

Contact Us About Your Data on medusa

If you have questions about your data on medusa, how we use it, or your privacy rights, you can contact our support team. We are available in English through live chat during business hours or via email. Our support team can answer questions about account verification, data retention, and your rights.

We take your privacy seriously on medusa. We protect your data through encryption, secure storage, and limited access. We do not sell your information or use it for purposes outside our platform. If you believe your data has been compromised or misused, contact our support team immediately so we can investigate and take corrective action.